Return and Refund Policy

Refund Policy.

I hope that you will love your purchase but if you are not entirely satisfied with your item/s please get in touch.

Send me an email.

Elizabethdeprada@icloud.com

Returns – Just because

You have 15 calendar days to inform me that you wish to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in the original packaging. The customer will be responsible for all return postage costs and I will require proof of postage. Once I receive the item back in perfect condition I will issue a full refund, excluding the original delivery cost.

Returns – Damaged items

If your item arrives damaged please let me know within 15 calendar days, Send me an email to elizabethdeprada@icloud.com

Please include photos of any damage to both the item and the packaging.

I will provide a full refund or a replacement after receipt of photos and the return of the item (If requested).

Return address – Apartado de Correos, 1. Algete. Madrid 28110. Spain.

I will cover postage costs if I request that you return it. 

Contact Us 

If you have any questions on how to return your item to us.

Please get in touch here . <elizabethdeprada@icloud.com>

Thank you.

Delivery

Average shipping times

Dispatch time will be 1- 2 weeks.

Your order will be shipping with DHL, Fedex, Spanish Correos post service with a registered service for every package with their own code.

Delivery times for international posting from dispatch will be within 1 to 2 weeks. 

Thank you for your order.